Refund policy

At Trendflipper, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help. Please read our refund and return policy below to understand how we can assist you.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • The item must be unused, unwashed, and in original condition (including tags, packaging, and accessories).
  • Return request must be initiated within 5 days of delivery.
  • Items purchased on sale or clearance are non-refundable and cannot be exchanged.

2. Non-Returnable Items

The following items are not eligible for returns or refunds:

  • Undergarments, socks, or swimwear (for hygiene reasons).
  • Custom-made or personalized items.
  • Fragile items
  • Products damaged due to customer negligence or improper use.

3. How to Request a Return or Exchange

If you wish to return or exchange an item, follow these steps:

  1. Contact Us:

    Provide your order number and reason for return.

  2. Approval:

    • Once we approve your request, we will provide further instructions, including the return shipping address.

  3. Return Shipment:

    • The customer is responsible for return shipping costs unless the product was defective or incorrectly shipped.
    • We recommend using a trackable courier service to ensure safe return.

4. Refund Process

  • Once your returned item is received and inspected, we will notify you via email or phone.
  • If the return is approved, your refund will be processed within 7-10 business days.
  • Refund Method:
    • For online payments, the refund will be processed to the original payment method.
    • For Cash on Delivery (COD) orders, you will receive a voucher or store credit of equal value.

5. Exchange Policy

  • If you wish to exchange your item for a different size or color, contact us within 7 days of delivery.
  • Exchange requests are subject to product availability. If the requested item is unavailable, we will offer you store credit or a refund.

6. Damaged or Incorrect Products

  • If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery with photos of the product.
  • We will arrange a free replacement or a full refund, including shipping costs.

7. Cancellation Policy

  • Orders can be canceled within 24 hours of placement.
  • If your order has already been shipped, it cannot be canceled, and you will need to initiate a return.

8. Questions?

If you have any questions about our refund and return policy, please contact us:

We are committed to ensuring your shopping experience with Trendflipper is smooth and satisfying. Thank you for shopping with us!